Privacy Policy
How we collect, use, and protect your personal information
Last Updated: December 2024
Effective Date: December 1, 2024
Introduction
uxtide - Professional Web Design Agency Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We understand that privacy is important to you, and we want to ensure you have all the information you need to make informed decisions about the information you choose to share with us. This policy applies to all visitors and users of our website and services.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- • Name and contact details (email, phone, address)
- • Business information and job titles
- • Communication preferences
- • Project requirements and specifications
Technical Information
- • IP address and browser information
- • Device type and operating system
- • Website usage data and analytics
- • Cookies and similar tracking technologies
How We Collect Information
We collect information through:
How We Use Your Information
Service Provision
We use your personal information to provide, maintain, and improve our web design services. This includes communicating with you about your projects, providing quotes and proposals, and delivering the services you've requested.
Communication
We use your contact information to send you important updates about your projects, respond to your inquiries, and keep you informed about our services. With your consent, we may also send you marketing communications about new services or special offers.
Legal and Compliance
We may use your information to comply with legal obligations, enforce our terms of service, protect our rights and interests, and ensure the security of our website and services.
Business Operations
We use aggregated and anonymized data to analyze website performance, improve our services, conduct market research, and optimize our business operations.
How We Share Your Information
We Do Not Sell Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We believe in protecting your privacy and only share information when necessary to provide our services or as required by law.
When We May Share Information:
- ✗ Service providers who assist in our operations
- ✗ Legal compliance when required by law
- ✗ Business transfers (mergers, acquisitions)
- ✗ Protecting our rights and safety
Safeguards We Implement:
- ✓ Written agreements with service providers
- ✓ Data processing limitations and restrictions
- ✓ Regular security audits and monitoring
- ✓ Data minimization and need-to-know basis
Data Security
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and authentication measures protect your information
Monitoring
Continuous monitoring and regular security assessments ensure data protection
Security Measures
We implement comprehensive security measures including:
- • SSL/TLS encryption for all data transmission
- • Secure servers with regular security updates
- • Multi-factor authentication for administrative access
- • Regular data backups with encryption
- • Employee training on data protection and privacy
- • Incident response procedures and breach notifications
Your Rights and Choices
Access and Control
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📋
Access: Request copies of your personal information
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✏️
Correction: Update or correct inaccurate information
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🗑️
Deletion: Request deletion of your personal data
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🚫
Portability: Receive your data in a structured format
Communication Preferences
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📧
Marketing: Unsubscribe from marketing communications
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📱
Notifications: Choose how we contact you about services
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🍪
Cookies: Control cookie preferences and tracking
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⚙️
Settings: Modify your privacy preferences anytime
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. Cookies are small text files stored on your device that help us provide personalized content and analyze website performance.
Essential Cookies
Required for website functionality
- • Session management
- • Security features
- • Load balancing
Analytics Cookies
Help us understand website usage
- • Page views and visits
- • User behavior analysis
- • Performance monitoring
Marketing Cookies
Used for personalized content
- • Content personalization
- • Ad targeting
- • Social media integration
Cookie Management
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more detailed control, you can visit our Cookie Settings page.
Data Retention
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Deletion
When personal information is no longer needed, we securely delete or anonymize it. We may retain certain information in backup systems for a limited time, but this information will not be accessible for normal business operations.
International Data Transfers
As a UK-based company serving clients globally, we may transfer your personal information to countries outside the European Economic Area (EEA) or the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
Transfer Safeguards
- ✓ Standard Contractual Clauses (SCCs)
- ✓ Adequacy decisions by relevant authorities
- ✓ Binding Corporate Rules (where applicable)
- ✓ Certification and codes of conduct
Service Providers
We work with carefully selected service providers who:
- • Are located in countries with adequate data protection
- • Have implemented appropriate security measures
- • Are bound by contractual obligations to protect your data
- • Are regularly audited for compliance
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Email Notification
Direct email to registered users
Website Notice
Prominent notice on our website
Effective Date
Clear indication of when changes take effect
Your Continued Use
By continuing to use our services after any changes to this Privacy Policy, you accept and agree to the updated terms. If you do not agree with the changes, you may need to discontinue use of our services.
Contact Information
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights regarding your personal information, please contact us:
Address
uxtide - Professional Web Design Agency Ltd
42 King's Road, Chelsea
London SW3 4RP
United Kingdom
Phone
+44 20 7357 2891Business Hours
Monday-Friday: 9:00-18:00
Saturday: 10:00-16:00
Sunday: Closed
We will respond to privacy-related inquiries within 30 days. For urgent matters or data breach notifications, please contact us immediately using the phone number above.